Enterprise AI for contact center performance
Enterprise AI Infrastructure for Call Quality Performance
Qize helps contact centers, banks, and regulated service teams standardize evaluations, accelerate coaching, and improve outcomes with trusted AI analysis.
AI control center
Operational trust signals
Coverage
24/7 processing
Scope
Org + campaign controls
Rollout
Pilot to enterprise scale
Trusted operating model
Designed for high-accountability communication environments
Qize supports teams that require consistent controls, auditable quality outcomes, and reliable AI outputs across regulated and high-volume operations.
Governance
Policy-aligned scorecard frameworks
Reliability
Always-on processing and QA signal delivery
Transparency
Traceable evaluation logic for enterprise teams
Capabilities
A trusted AI foundation for enterprise quality operations
From transcript reliability to control execution and coaching actions, every stage is structured for oversight, consistency, and scale.
Reliable Transcription and Speaker Context
Capture complete conversations with clean structure so every downstream analysis starts with trustworthy data.
Structured call transcripts
Paragraph-level transcription ready for review, search, and reporting.
Speaker role clarity
Role attribution helps distinguish operators, customers, and handoffs.
Fast processing pipeline
Move from recording upload to quality-ready data in minutes.
Capability map
Structured call transcripts
Speaker role clarity
Fast processing pipeline
Automated Quality Controls at Scale
Evaluate calls consistently across campaigns with AI-assisted quality logic and transparent scoring.
Organization and campaign controls
Apply the right rules for each business unit without duplicate work.
Weighted scorecards
Track performance with objective, reproducible scoring models.
Audit-ready outputs
Keep an explainable trail of evaluations and detected quality gaps.
Capability map
Organization and campaign controls
Weighted scorecards
Audit-ready outputs
Actionable Coaching and Performance Insights
Turn quality findings into daily coaching priorities for supervisors and team leads.
Call summaries and key points
Understand what happened quickly without replaying full calls.
Sentiment and trend monitoring
Identify momentum and risk patterns across campaigns.
Coaching-ready recommendations
Prioritize what to improve next with targeted, measurable actions.
Capability map
Call summaries and key points
Sentiment and trend monitoring
Coaching-ready recommendations
Pricing
Simple plans for growing QA and coaching workflows.
FEATURES
Included in this plan:
- Up to 2,000 call minutes / month
- AI transcription and summaries
- Core quality scorecards
- Email support
FEATURES
Included in this plan:
- Up to 10,000 call minutes / month
- Campaign and organization controls
- Sentiment and AI insights
- Priority support and onboarding
FEATURES
Included in this plan:
- Unlimited processing scale
- Advanced governance and audit needs
- Dedicated success manager
- Custom integrations and SLA
70%
Less manual QA scoring time for supervisors and analysts.
4.9
Average operator experience rating from pilot teams.
24/7
Always-on call processing and quality signal generation.
Move from call recordings to consistent enterprise coaching
Align quality operations, supervision, and leadership with trusted AI summaries and governance-ready scorecards.
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